Effective: April 9, 2025
Samsung Electronics Co., Ltd. (Data Controller) (“Samsung”) knows how important privacy is to its customers and their employees and partners, and we strive to be clear about how we collect, use, disclose, transfer and store your information. This Privacy Policy provides an overview of our information practices with respect to personal information collected through Samsung Knox services (the "Business Services").
This Privacy Policy may be updated periodically to reflect changes in our personal information practices with respect to the Business Services or changes in the applicable law. We will indicate at the top of this Privacy Policy when it was most recently updated. If we update the Privacy Policy, we will let you know in advance about changes we consider to be material by placing a notice on the Business Services or by emailing you, where appropriate.
What information do we collect?
We will collect various types of personal information in connection with the Business Services.
We will collect personal information that you provide, such as device and application information, such as device identifiers (such as IMEI, serial number), device software version, operating system version, device models, application package name, application package version, application logs to identify and diagnose errors in the Business Services and any communications you send or deliver to us;
We will collect data about your use of the Business Services, including the time and duration of your use; and information about your device settings; and
We also may receive personal information about you from your employer or service provider or from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you (as permitted by law, or otherwise with your separate consent).
We may use third-party analytics services on the Business Services, such as those of Google Analytics. The service providers that administer these analytics services help us to analyze your use of the Business Services and improve the Business Services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of the Business Services, help administer the Business Services and diagnose technical issues. To learn more about Google Analytics, please visit http://www.google.com/analytics/learn/privacy.html and https://www.google.com/policies/privacy/partners/.
How do we use your information?
We may use information we collect for the following purposes:
to provide the Business Services and to register or authenticate you or your device;
to respond to your questions or requests for information;
subject to your separate consent where required by applicable law, to inform you about new products and services;
for assessment and analysis of our market, customers, products, and services (including asking you for your opinions on our products and services and carrying out customer surveys);
to understand the way companies use the Business Services so that we can improve them and develop new products and services;
to provide maintenance services and to maintain a sufficient level of security on the Business Services;
to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, employees or customers, for example, in legal proceedings, internal investigations and investigations by competent authorities;
otherwise with your separate consent where required by applicable law or as described to at the time your information is collected.
Samsung processes personal information for the purposes described above. We will obtain your consent for data processing in accordance with applicable law unless we have another legal basis to process your information without consent, as applicable, such as to comply with the law, regulatory obligations and legal processes, or to perform a contract that you have engaged with us. The legal basis may vary from one country to another, but we will rely on the appropriate legal basis provided in data protection and other laws of your country.
To whom do we disclose your information?
We will disclose your information internally within our business and to the following entities, but only for the above purposes.
Affiliates: Other Samsung Electronics Group companies which we control or own.
Service Providers: Carefully selected companies that provide services for or on behalf of us. These providers are also committed to protecting your information.
Other parties when required by law or as necessary to protect our business: For example, it may be necessary by law, legal process, or court order from governmental authorities to disclose your information. They may also seek your information from us for the purposes of law enforcement, national security, anti-terrorism, or other issues that are related to public security.
Other parties in connection with corporate transactions: We may disclose your information to a third party as part of a merger or transfer, acquisition or sale, or in the event of a bankruptcy.
Other parties with your consent or at your direction: In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you separately consent to or request such sharing.
How do we keep your information secure?
We take data protection seriously. We’ve put in place physical and technical safeguards to keep the information we collect secure. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system, or wireless connection is completely secure.
Where do we send your data?
Your use or participation in the Business Services may involve transfer, storage and processing of your information outside of your country of residence, consistent with this policy. Such countries include, without limitation, the Republic of Korea, the United States of America, Canada, Poland, Brazil, India, Philippines, Vietnam, Netherland and Japan. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected.
What are your rights?
Your personal information belongs to you. You can ask us to provide details about what we’ve collected, and you can ask us to delete it. To exercise your rights, please contact us by the methods outlined in the Contact Us section of this Privacy Policy.
However, requesting the deletion of your personal information may also result in a loss of access to the Business Services.
If you request deletion of personal information, you acknowledge that you may not be able to access or use the Business Services and that residual personal information may continue to reside in Samsung's records and archives for some time in compliance with applicable law, but Samsung will not use that information for commercial purposes. You understand that, despite your request for deletion, Samsung reserves the right to keep your personal information, or a relevant part of it, in line with our data retention policy and applicable laws, if Samsung has suspended, limited, or terminated your access to the website for violating the Samsung Terms of Use or any other applicable Samsung policy or applicable law, when necessary to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, employees or customers.
How long do we keep your information?
We won’t keep your personal information for longer than is necessary for the purpose for which it was collected. This means that information will be destroyed or erased from our systems when it’s no longer required.
We take appropriate steps to ensure that we process and retain information about you based on the following logic:
At least the duration for which the information is used to provide you with a service;
As required under law, regulatory obligation, a contract, or with regard to our statutory obligations;
Only for as long as is necessary for the purpose for which it was collected, is processed, or longer if required under any contract, by applicable law, or for statistical purposes, subject to appropriate safeguards.
What third-party services do we use?
Our Business Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.
Your Choices
We offer you certain choices in connection with the personal information we obtain about you.
The Business Services may offer choices related to the collection, deletion and sharing of certain information related to the Business Services. If you decline to allow the Business Services to collect, store or share certain information, you may not be able to use all of the features available through the Business Services.
To exercise your choices, please contact us as indicated in the Contact Us section of this Privacy Policy.
Contact Us
You can contact us to update your preferences, submit a request, or ask us questions. The easiest way to contact us is through the Contact Us section of: https://www.samsung.com/. For requests concerning your personal data, contact us at the Privacy section of: https://www.samsung.com/.
You can also contact us here:
dataprivacy@samsungknox.com
Samsung Electronics Co., Ltd.
129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do 16677, Republic of Korea