Effective Date: 19/07/2018

Samsung Electronics (UK) Limited (“Samsung” or “We”) and its affiliated companies respect your concerns about privacy. This Privacy Policy applies to the personal information we collect through the Samsung Knox and related service (the “Service”). It does not apply to information collected by other apps, websites, or services provided by Samsung or its affiliated entities.

Samsung Knox offers a comprehensive mobile security solution for business and personal use by providing additional security and protection for the operating system.


In this Privacy Policy, we describe the types of information collected through Samsung Knox, how we may use the information, how long we may keep the information, with whom we may share it, and the choices available to you regarding our use of the information and exercising your rights. We also describe the measures we take to safeguard the information and tell you how to contact us about our privacy practices. Samsung is the data controller for the processing of personal data.


Information We Obtain

Through Samsung Knox, we obtain information about you in various ways. The types of personal information we obtain include:


- Device and App Information. We collect information through automated means about your Samsung Knox-enabled devices, such as device identifier(s), device software version, OS version, device models, and other unique identifiers. We also collect information about your apps, such as package name, package version, and hash data of the application. In addition, we may obtain information about how, when, and for how often you use your Samsung Knox-enabled devices, including your usage of Samsung Knox.


How We Use the Information We Obtain
We use the information we obtain through the Service to:

- provide you with the Services
- improve the Services
- operate, evaluate, and improve our business (including developing new products; enhancing and improving our products and the services; managing our communications; analysing our products, customer base and the services; conducting market research; performing data analytics; and performing accounting, auditing, and other internal functions)
- comply with and enforce applicable legal requirements, relevant industry standards, and our policies, including this Privacy Policy.

Samsung processes personal data for the purposes described above. Samsung’s legal basis to process personal data includes processing that is: necessary for the performance of the contract between you and Samsung (for example, to provide you with the Services); necessary for Samsung’s legitimate interests (for example, to manage our relationship with you and to improve the Services).

You are required, as a necessity to enter into a contract, to provide us with personal data for processing as described above. If you do not provide us with personal data, we will not be able to provide you all of the features available through Samsung Knox.


Information Sharing

We do not disclose personal information about you through the Services, except as described in this Privacy Policy. Limited members of the Samsung Knox service team in Samsung may access and otherwise process personal data in connection with their job responsibilities or contractual obligations. We may share your personal information with our subsidiaries and affiliates and with service providers who perform services for us. We do not authorise our service providers to use or disclose the information except as necessary to perform services on our behalf or to comply with legal requirements.


Some of these personnel, affiliates, and third party service providers are located outside of the EEA, including in countries (specifically in the Republic of Korea) that may not provide the same level of data protection as the home country of our customers. Samsung takes appropriate steps to ensure that such recipients are bound to duties of confidentiality and Samsung implements measures such as standard data protection contractual clauses to ensure that any transferred personal data remains protected and secure. A copy of these clauses can be obtained by contacting us as specified in the How to Contact Us section of this Privacy Policy.


Samsung, our subsidiaries and affiliates, and our third party service providers also may disclose information about you (1) if we are required to do so by law or legal process (such as a court order or subpoena); (2) in response to requests by government agencies, such as law enforcement authorities; (3) to establish, exercise, or defend our legal rights; (4) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event we sell or transfer all or a portion of our business or assets (including in the event of a merger, acquisition, reorganisation, dissolution, or liquidation); or (7) otherwise with your consent.


Retention of Personal Data

Personal data will be retained only for so long as reasonably necessary for the purposes set out above, considering criteria such as applicable rules on statute of limitations and at least the duration of your use of the Samsung Knox Services.

How We Protect Personal Information

We maintain administrative, technical, and physical safeguards designed to protect the personal information we obtain through the Services against accidental, unlawful or unauthorised destruction, interference, loss, alteration, access, disclosure, or use. Samsung also maintains reasonable procedures to help ensure that such data is reliable for its intended use and is accurate, complete, and current.


Updates to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our personal information practices with respect to the Services or changes in the applicable law.

How to Contact Us

To raise any issues regarding the processing of your personal data or ask us questions about this Privacy Policy, please contact us by visiting our Privacy Support page (https://www.samsung.com/request-desk).