Effective: April 9, 2025
Samsung Electronics Co., Ltd. (“Samsung,”) knows how important privacy is to its customers and their employees and partners, and we strive to be clear about how we collect, use, disclose, transfer and store your information. This Privacy Policy provides an overview of our information practices with respect to personal information collected through Samsung Knox services (the "Business Services").
This Privacy Policy may be updated periodically to reflect changes in our personal information practices with respect to the Business Services or changes in the applicable law. We will indicate at the top of this Privacy Policy when it was most recently updated. If we update the Privacy Policy, we will let you know in advance about changes we consider to be material by placing a notice on the Business Services or by emailing you, where appropriate.
What information do we collect about you?
We may collect various types of personal information in connection with the Business Services.
We will collect personal information that you provide, including details about your device and applications, such as device identifiers (e.g., IMEI, serial number), device software version, operating system version, device models, application package name, application package version, application logs to identify and diagnose errors in the Business Services and any communications you send or deliver to us;
We may collect data about your use of the Business Services, including the time and duration of your use; and information about your device settings;
We may collect information about the products and services you or your employer have bought or received and payment data and other information provided in connection with a transaction;
We also may receive personal information about you from your employer or service provider or from publicly and commercially available sources (as permitted by law), which we may combine with other information we receive from or about you.
How do we use your information?
We may use information we collect for the following purposes:
to provide the Business Services and to register or authenticate you or your device;
to respond to your questions or requests for information;
subject to your consent where required by applicable law, to inform you about new products and services;
for assessment and analysis of our market, customers, products, and services (including asking you for your opinions on our products and services and carrying out customer surveys);
to understand the way companies use the Business Services so that we can improve them and develop new products and services;
to provide maintenance services and to maintain a sufficient level of security on the Business Services;
to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, employees or customers, for example, in legal proceedings, internal investigations and investigations by competent authorities;
otherwise with your consent or as described to at the time your information is collected.
Through the Business Services, we may collect personal information about your connected devices over time and across devices, apps and other online features and services. We may use third-party analytics services on the Business Services, such as those of Google Analytics. The service providers that administer these analytics services help us to analyze your use of the Business Services and improve the Business Services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of the Business Services, help administer the Business Services and diagnose technical issues. To learn more about Google Analytics, please visit http://www.google.com/analytics/learn/privacy.html and https://www.google.com/policies/privacy/partners/.
To whom do we disclose your information?
We will disclose your information internally within our business and the following entities, but only for the above purposes.
Samsung affiliates;
third parties when necessary to provide you with requested products and services. For example, we may disclose your payment data to financial institutions as appropriate to process transactions that you have requested;
companies that provide services for or on behalf of us, such as companies that help us with the billing process;
other parties: (i) to comply with the law or respond to compulsory legal process (such as a search warrant or other court order); (ii) to verify or enforce compliance with the policies governing our Business Services; (iii) to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, or customers; (iv) as part of a merger or transfer, or in the event of a bankruptcy;
with other third parties when you consent to or request such sharing.
What do we do to keep your information secure?
We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Business Services. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is completely secure.
Where do we transfer your information?
Your use or participation in the Business Services may involve transfer, storage and processing of your information outside of your country of residence, consistent with this policy. Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country. We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected.
What are your rights?
Under the laws of some jurisdictions, you may have the right to request details about the information we collect about you, delete information collected about you, and to correct inaccuracies in that information. We may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.
If you request deletion of personal information, you acknowledge that you may not be able to access or use the Business Services and that residual personal information may continue to reside in Samsung's records and archives for some time, but Samsung will not use that information for commercial purposes. You understand that, despite your request for deletion, Samsung reserves the right to keep your personal information, or a relevant part of it, if Samsung has suspended, limited, or terminated your access to the website for violating the Samsung Terms of Use, when necessary to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, employees or customers.
To update your preferences, limit the communications you receive from us, or submit a request, please contact us as specified in the Contact section below.
The Business Services may offer the deletion of certain information and communications about products, services and promotions. You can access the settings to learn about choices that may be available to you when you use the Business Service.
How long do we keep your information?
We take reasonable steps to ensure that we retain information about you only for so long as is necessary for the purpose for which it was collected, or as required under applicable law.
Third-Party Links and Products on Our Services
Our Business Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.
Cookies, Beacons and Similar Technologies
We, as well as certain third parties that provide content, advertising, or other functionality on our Business Services, may use beacons in certain areas of our Business Services.
Beacons
We, along with certain third parties, also may use technologies called beacons (or “pixels”) that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the beacon, and the IP address of your device. We and certain third parties use beacons for a variety of purposes, including to analyze the use of our Business Services.
By accessing and using our Business Services, you consent to the storage of beacons and other information on your devices. You also consent to the access of beacons and information by us and by the third parties mentioned above.
Contact
If you have any questions regarding this policy, please contact us at: dataprivacy@samsungknox.com